Our Client is looking for a General Manager (Cleaning Operations). They're seeking for General Manager to join their esteemed organization.

Responsibilities 1. Strategic Planning & Leadership

• Set business goals, operational targets, and growth strategies.
• Develop action plans to achieve profitability and long-term sustainability.
• Lead and motivate teams to align with the company's mission and service standards.
• Drive continuous improvement and operational excellence across all departments.

2. Sales & Revenue Management

• Monitor and analyze sales and contract performance.
• Identify opportunities to increase revenue and expand client base.
• Develop pricing strategies, promotions, and new business proposals.
• Participate in tender submissions and client negotiations.

3. Operations Oversight

• Oversee day-to-day cleaning operations across all client sites.
• Ensure manpower deployment, work schedules, and service delivery meet contract requirements.
• Optimize workflow efficiency and reduce operational costs.
• Supervise site supervisors and ensure compliance with safety and service standards.

4. Customer Relationship & After-Sales

• Maintain strong relationships with clients to ensure satisfaction and contract retention.
• Handle escalations, complaints, and service recovery professionally.
• Implement systems for customer feedback and service improvement.
• Conduct regular site inspections and performance reviews.

5. Financial & Performance Monitoring

• Review financial performance, budgets, and profit margins.
• Control operating expenses and ensure cost-effectiveness.
• Prepare performance reports for management and owners.
• Support the preparation of tenders, quotations, and pricing models.

6. Team & Staff Management

• Recruit, train, and evaluate staff and supervisors.
• Foster a positive work environment and promote teamwork.
• Implement disciplinary, performance, and reward systems fairly.
• Ensure all staff follow company policies and WSQ safety requirements.

7. Business Development

• Identify new markets, clients, and partnership opportunities.
• Collaborate with marketing and sales to grow the company's brand.
• Stay informed about cleaning technologies, environmental standards, and industry trends.
• Represent the company in client meetings, tenders, and networking events.