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Greenfix Property Care career site
West Derby

NICE Specialist

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Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)Contract Details:

  • Duration: 4 weeks initially
  • Location: 2 days a week on site - Bristol or Swansea
  • IR35: Out of scope of IR35

We're seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.Key Requirements:

  • Proven experience deploying NICE WFM in AWS Connect
  • Strong grasp of workforce planning, real-time adherence, and performance analytics
  • Ability to advise on WFM strategy and drive operational excellence

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Locations
West Derby
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About Greenfix Property Care

GreenFix creates and maintains vibrant, low-maintenance green spaces—offering vertical gardens, smart irrigation, seasonal plant swaps, and troubleshooting for property managers and developers.

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