Job Description :

To support activities as specified below:

• Vendor relationships (existing, new)
• BAU administration, which covers management of Premises/ Facilities, Security, Utilities, Order placements, inventory control, waste management, etc.
• Expense and Accrual management
• Customer Fulfilment
• Mailroom management
• Archives management
• Price/ cost optimization; vendor negotiations
• Special projects to the extent they cover the above areas.
• All activities need to be supported in the context of the bank's policies

KEY RESPONSIBILITIES / DUTIES :

List daily/weekly duties that account for at least 5% of the time as well as typical projects or assignments.

KPIs for this role would include the following:

• Minimising Unplanned Disruptions
• Ensuring periodic preventive maintenances are performed & effective
• Effectiveness of Price negotiations/ cost saves delivered.
• Adherence to policy (for example, Vendor Policy, Outsourcing Policy)/ minimal policy breaches
• Minimal SLA breaches for outsourced activities managed by vendors

Important Skill sets required for this position are:

Technical:

• Mandatory: Experience in facilities management, including a working knowledge of electrical, plumbing, air-conditioning, security infrastructure
• Mandatory: Experience in dealing with the entire vendor life-cycle (preparation and issuance of RFPs, bid management, price negotiations, agreement finalization, bid award, project tracking, periodic vendor evaluation and assessment).
• Mandatory: Experience in dealing with local authorities such as the Police, Civil Defence, DED.
• Mandatory: Regulatory awareness, especially in the context of safety & security.
• Beneficial: Experience of having worked in a banking/ financial institution, with awareness of banking products, channels, overview of banking regulations.
• Beneficial: Experience in managing document archives.

Softskills:

• Service orientation; an ability to meet established service standards; capable of reviewing and revising service standards in coordination with Hubbed Operations.
• Process orientation; an ability to review operational processes so as to enhance the risk management and customer orientation.
• Team management; an ability to manage the team (comprising 1 person) and to liase with other departments to develop back-ups to manage leaves, etc.

Qualifications / Experience Required :

Should have at least 10 years experience, including 4 years in a Unit Head's capacity.

Ability to interact with diverse set of stakeholders

Ability to work to stringent deadlines, independently and with a 'Do-it-Right-the-first time' approach to quality.

Exhibit willingness to assume additional responsibilities as may be required.

Fluent in Arabic, English