Air Logistics Customer Care Specialist
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Shipment Ownership: Ensure efficient file handling and availability of customer data for stakeholder teams.
- Customer Communication: Monitor shipments consistently and communicate proactively with customers.
- Feedback Management: Handle customer feedback, complaints, and escalations, ensuring swift corrective actions.
- Digital Solutions: Promote awareness and usage of customer-facing digital solutions.
- Customer Implementations: Actively participate in customer implementations and scalable trainings.
- Profit Maximization: Focus on spot quotation execution, fast response times, and upselling KN products.
- Customer Growth: Manage and develop customer growth and retention strategies.
What we would like you to bring
Education & Experience:
- Knowledge and experience in freight forwarding, its processes, and regulations. Both education and experience are required.
Skills:
- Commercial drive and mindset.
- Strong communication, problem-solving, and conflict resolution skills.
- Knowledge of Air Logistics standard operating model and products.
Technical Knowledge:
- Familiarity with import and export handling concepts and system technicalities.
Behavioral Competencies:
- Demonstrate self-awareness and integrity.
- Enable team success and trust.
- Take ownership and show courage and conviction.
What's in it for you
- Career Growth: Clear pathways for advancement and professional development.
- Supportive Environment: Positive, inclusive, and supportive work culture.
- Recognition: Regular recognition for achievements and contributions.
- Flexibility: Flexible working arrangements supporting a healthy work-life balance.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
- Locations
- Egypt
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