Client Relationship Management:
Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:
Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:
Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:
Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:
Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:
Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:
Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.